"That update we rolled out pissed off a lot of users who weren't expecting it"

Customers should never be surprised or confused by changes to the tools they rely on.

Ensure every product update boosts CSAT

Keep users excited about upcoming releases by teasing updates, providing rich context around what's changing when, and giving every user a single source of truth for product change.
Do any of these sound familiar?

"That update we rolled out pissed off a lot of users who weren't expecting it."

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"I never have enough time to align all the comms before a release."

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"I wish I knew which users cared the most about this update we're rolling out."

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